FAQ
Frequently Asked Questions
Everything you need to know about our products, orders, and shipping.
SHOPPING
Are your products made from genuine leather?
Yes, absolutely. All our products at DeepikaExports are crafted from 100% genuine leather sourced from trusted suppliers. We do not use synthetic or faux leather in any of our collections.
Can I place a custom or bulk order?
Yes! We welcome custom and bulk orders. Please email us at deepikaexports16@gmail.com with your requirements — including product type, quantity, color, and size preferences — and we will get back to you within 24–48 hours with a quote.
How do I choose the right size bag?
Each product page includes dimensions in the product description. If you are unsure, feel free to contact us at deepikaexports16@gmail.com or call +91 79763 37574 and our team will help you pick the right size.
PAYMENT
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), UPI, net banking, and digital wallets. International customers can pay via credit/debit card or PayPal at checkout.
Is it safe to pay on your website?
Yes, our website uses industry-standard SSL encryption to ensure your payment information is completely secure. We never store your card details on our servers.
Do you offer Cash on Delivery (COD)?
COD is available for select pin codes within India. You will see the COD option at checkout if it is available for your location.
SHIPPING
Do you offer international shipping?
Yes, we ship worldwide. Shipping charges and estimated delivery times are calculated at checkout based on your location. International orders typically arrive within 10–20 business days.
How long does domestic delivery take?
Domestic orders within India are usually delivered within 3–7 business days after dispatch. Express shipping options may be available at checkout for faster delivery.
How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also log into your account and check order status under My Orders.
RETURNS & CARE
What is your return policy?
We accept returns within 7 days of delivery for items that are unused, undamaged, and in their original packaging. Custom or bulk orders are non-refundable. To initiate a return, email us at deepikaexports16@gmail.com with your order number.
How do I care for my leather bag?
Keep your leather bag away from direct sunlight, rain, and moisture. Store it in a dust bag when not in use. Use a quality leather conditioner every 3–6 months to maintain its suppleness and appearance. Avoid using harsh chemicals or wet wipes on the leather surface.
My product arrived damaged. What should I do?
We are sorry to hear that! Please email us at deepikaexports16@gmail.com within 48 hours of delivery with photos of the damage and your order number. We will arrange a replacement or refund promptly.